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Everyone knows that good customer service is important – or at least I assumed everyone knew this.

Don’t F*** Around With Social Media Savvy Customers gives an unbelievable example of how a VP of a movie theatre used really bad judgement in responding to an unsatisfied customer. I can’t imagine what he was thinking when he was writing his response email.

Thanks to social marketing, his response became available to the whole world and more particularly, to the residents of St. Croix Falls, Wis. More power to social media – big brother is watching your every move.

About the Author

Julie Weishaar We will work with you to increase your online visibility by leveraging the latest in Internet and video technologies while helping you grow your business. We provide video marketing services and offer video marketing products for those who like to “do it themselves”, specializing in camera-less animated video production. We also provide consulting services for those who are just starting out on the Internet or with Video Marketing and need help with their Internet and Video Marketing Strategy.

2 Responses to “Use Bad Judgement and Social Media Marketing will SHOUT it to the World!”
Read them below or add one

  1. jweishaar says:

    @ David:
    Thanks David for the comment. It is amazing how some people just don’t think before they open their mouths, or in this case, before they touch their keyboard.

  2. David says:

    It’s amazing that this would happen in this day and age. Didn’t this guy weigh the risks involed with a response of this kind? Of the repercussions that would translate into images of poor professional attitude/persona of not only himself- but reflected of the company?

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