Aug 182011
 

Who Are You and Why Should I Care?

who cares?Do you know how many businesses, both small and large are marketing their products and services on the web? Do you know how many articles and blog posts are written around the same content in various places on the Internet? Have you even wondered how and why there are a finite number of topics one can speak or write about yet an infinite number of discussions about them?

I read somewhere that it would take 57,000 years to read the entire Internet and then of course, once you were done, you would have to go back and start all over again because the web is dynamic and constantly changing. Now I don’t know about you, but that is way more time than I have so the challenge becomes how do YOU get your website, articles, blog posts, etc. read?

There is no easy answer but there are a few simple things to keep in mind. First of all, if you are a small business owner and can’t answer the questions “who are you?” and “why should I care?” – you better either figure out a way to answer those questions or find another career.

Your brand, your product or service, and your online personal and business reputation make up who you are. You need to be able to clearly define exactly what your offering is. If you are selling a specific product or line of products, the answer is fairly straightforward. But if your business is service-oriented, it might be a little more difficult to be able to clearly capture your service(s) in one phrase (your tagline). Keep in mind that if you as the business owner can’t summarize your service(s), your potential customers certainly won’t be able to either.

Next you need to be able to answer the question “why should I care”. What need does your business fill? What makes you better or different than your competitors?

Armed with these answers, you are in a better position to be “heard”.

Sep 062010
 

LinkedinLinkedin is a very powerful professional ONLY networking site. Unlike Facebook which is HUGE having a Google page rank of 10/10 and an Alexa rating of 2, Linkedin doesn't share photos of our children, latest vacations and what we had for breakfast with our professional connections. To me, this is a good thing :)

How can we make sure we are utilizing our Linkedin profile to its fullest potential? Shari Weiss in her blog post How to Improve Your Linked ROI By Tweaking Your Profile offers some extremely valuable tips such as giving special attention to your profile headline and status updates.

Check out her article and get started enhancing and maximizing your Linkedin profile.

How to Improve Your Linked ROI By Tweaking Your Profile

Jul 142010
 

confusedA few days ago I noticed that my Feedburner feed was not updating so I began the long, confusing journey to find out why and fix it.

Easier said than done. On my journey, I discovered from the Troubleshooting option at Feedburner.com that there was a problem with my original feed at Feedburner that I needed to fix in addition to a 404 error. Of course, the exact "problem" of my original feed was not disclosed. So I decided to paste this original URL in a browser and was quite perplexed by what I found. My original feed URL was automatically redirecting to another site that was not mine. How did I know it wasn't mine? It was in Chinese and I don't speak Chinese. I found it even more perplexing that the URL of this redirected feed was MY URL yet the feed was obviously not mine.

I continued on my journey by trying to determine exactly where this problem originated from. Was it my web server? No, they said it was not. Was it WordPress? I have no idea because I didn't get any response to my posting on their forum. Was it Feedburner? Again, I have no idea because no one answered me on that forum either. It was somewhat comforting to read that others have had similar problems (although I didn't read about anyone else's feed linking to a Chinese blog). WordPress did indeed have postings from others with the same issue that were resolved usually by uninstalling a plugin which was causing the problem. But, alas, I wasn't using any of the same plugins that seemed to be the culprit for others. However, I did follow their suggestions and uninstalled each of my plugins to see if perhaps they were causing my issues.  They weren't.

Tonight I decided to try again to see if anything made sense. To my pleasant surprise, my original feed URL was no longer redirecting to the Chinese blog. As I did absolutely nothing since the last time I checked, perhaps this was some sort of divine intervention? Who knows, I am just grateful that I don't have to learn Chinese.

I read through many more forums, tried to ping my feed several times, uninstalled and reinstalled my plugins yet again and still nothing. As there was nothing else I could think of trying, I went back to work. Several hours later, I decided to give it another try. I repinged with success. I confirmed that the redirection to the Chinese blog was still gone and tried unsuccessfully again to resync my feed. I received the same error message I have been receiving all along with the resync option in Feedburner.

Just for the heck of it, I checked out both my original and my feed URL and guess what? Both feeds are now updated even though I am still getting the error message when trying to resync.

I have absolutely no idea why my feeds are all of a sudden working and can't help but wonder what I might find tomorrow.

The morale of the story? Beats me but maybe I should consider calling Ghost Busters as there are times I am convinced there is a Poltergeist living inside my computer!

 

Mar 062010
 

With so many things to do on the web these days and so many social sites to participate in – it is easy to loose track of what you are doing and where. 

 

Why LinkedIn Groups Managers need to pay attention to their groups illustrates the importance of paying attention particularly if you are running a group.

 

Check out these extremely inappropriate and unprofessional comments on a Linkedin group.

Feb 252010
 

sandboxWe have all heard the hoopla around the value of writing a blog for our business. Blogs create a focal point in a community of potential customers, provide a hub for social networking, invite participation and interaction, build relationships, help increase SEO, boost traffic to your blog site (and web site) and help establish you and your company as an industry expert. So you decide you will jump on the bandwagon and start writing a blog. You take great pains in creating interesting and valuable content but you can’t understand why no one is visiting your blog. Why?

The answer is simple. In order for someone to visit your blog, they first have to know it is there. Do you know how large the internet is? I read somewhere that it would take 57,000 years to read the entire internet. Certainly more time than I have. Now picture your blog in such an immense arena. How can you expect someone to find you? Well, that is where social media marketing comes into play.

There are many ways to drive traffic to your blog but the first and foremost step is to visit and comment on others’ blogs. If you play in their sandbox first and make relevant and constructive comments, eventually they will come and play in your sandbox. The “eventually” part is the stickler here. Society today doesn’t like that word.

The concept of delayed gratification is not universally accepted or held in high regard by most. We don’t like to wait. We want things now! Gone are the days of going to the music store, sifting through the various music selections on whatever media was relevant at the time. Why should anyone have to wait?

They can download any music they want immediately from various different Internet music sites – some even for free Cell phones are no longer just for talking. You can play games, surf the net, take pictures, record videos, etc. and most cell phones have literally become an extension of our bodies.

Teenagers have become incredibly adept at carrying on a conversation with many people at the same time and have become extremely proficient typists as they text faster than I can even see the letters on my cell phone. There are gadgets that can record your favorite TV program from anywhere when you forget to set up the recording before you leave the house.

How about those “smart houses” that have highly advanced automatic systems for lighting, temperature control, multi-media, security, window and door operations, and many other functions? A New Digital Storefront Partnership was recently announced as a consortium of publishers including Time Inc., Hearst, Condé Nast, Meredith, and News Corp. The group is being overseen by Time Inc. executive vice president John Squires who said “The lesson that we’ve taken from smartphones—the iPhones in particular—is users want to read in digital form.” (http://www.portfolio.com/views/blogs/pressed/2009/12/08/john-squires-on-new-digital-storefront-partnership/?ana=e_pft) It is amazing what society can do these days at the touch of a button or the flick of a switch. So why does social media marketing, including blogging, take so long to see results?

First of all, it doesn’t have to take as long as one might think if carried out correctly. If you focus your energies in your industry niche, are proactive as well as reactive, and if you are consistent with your efforts, it will take you less time than someone who doesn’t apply the aforementioned tactics. But, even if you do everything right, seeing results will still take more time than it takes to flick a switch. Why?

Because blogging and other social marketing techniques are about relationships and building relationships takes time no matter how you slice it. Would you agree to marry someone you met for the first time? I doubt it. You would want to get to know them through many interactions, learn about who they are, what they do, see if you share the same values, decide if you trust them or not, see if you have anything in common with them, determine if your needs match theirs, etc.

The same principle applies to blogging. You have to earn your reputation, play in others’ sandboxes, provide helpful, relevant content and develop relationships in order to see a return on the investment of your time.

Facts, Do’s and Don’ts of Blogging Facts:

1) Blogs are active while websites are passive

2) Blogs are a powerful medium that tap into the power of social media

3) Blogs allow us to reach our targeted marketing niche

4) Blog are akin to meeting others for a cup of coffee to exchange ideas

5) Blogs are now the most trusted media source for useful information according to a Blogads survey of over 35,000 readers. Value was compared against newspaper, radio, television, direct mail and magazines. It is estimated that in the US 27% of the people read blogs on a regular basis. (source)

6) Blogging has potential access to a large audience

7) Blogs provide instantaneous updates via RSS feeds

8) Blogs encourage participation and interaction

9) Blogs offer the opportunity for bloggers to respond to negative comments or concerns of customers and/or potential customers in a controlled environment.

10) Blogs are far more cost effective than most traditional marketing campaigns like direct mailers

Do’s:

1) Encourage contribution rather than just comments like “nice article”

2) Humanize your blog. Make it personality-driven. Use your own voice and your own style; show the person behind the posts

3) Use your blog to improve your customer service. Listen to what your customers and potential customers are saying and asking. Remember, it is their needs that you need to focus on. It is their perception of you and your company that matters which might not necessarily be the same message you think you think are you relaying

4) Provide valuable content to your target market.

5) Write posts that improve your reputation, give you credibility, and prove you are an expert in your industry

6) Drive traffic to your website: you should have a link to your website and can also offer special deals or discount programs using a link back to your website. Of course, using effective keywords in your blog posts and your website will improve search engine rankings for both sites.

7) Be sure to post relevant and timely information on your blog to keep your visitors interested enough to come back and to build a following of loyal readers

8) Consistently and regularly create new posts

9) Be honest and straightforward in responses to comments. Remember, it is literally your reputation on the line

Don’ts

1) Don’t preach about how wonderful your product or service is or use your blog for self/company promotion only. This is a great way to turn your readers and potential customers away from your blog

2) Don’t rely solely on blogging in your marketing efforts. Be sure to use an integrated approach including other Internet/social techniques as well as traditional marketing initiatives such as attending trade shows and other industry events.

3) Don’t write posts just for the sake of writing. Be sure you have something relevant, interesting and/or important to write about. Content is king!

4) Don’t only respond to positive comments. Read, listen, and understand the negative comments as well. Respond in a respectful manner with facts and substance to support your response.

5) Don’t publish someone else’s work and call it your own. If you find a post you would like to share with your audience, be sure to give the credit where it is due – to the writer of the blog post.

6) Don’t make commenting a difficult task

7) Don’t not answer the comments on your blog

8) Underestimate the time you will need to dedicate to your blog; don’t expect too much too soon

9) Don’t forget about the relationship you are establishing with your readers

10) Don’t treat your blog like a press center

11) Don’t blog about something you don’t know anything about

12) Don’t take comments personally, get insulted and post your retorts in a nasty tone

Happy blogging!

Feb 252010
 

Charisse Louis in her post Slap yourself in the face and get ready for tomorrow’s work! pulls no punches relaying her message about social media marketing.

Her writing style is refreshing and accomplishes its purpose of standing out in the crowds of limitless postings on the same topic.

Bottom line of her message? Social media is here to stay so stop denying it, avoiding it and making excuses for not having the time to participate.  Just do it! 

Small business owners should pay heed to this advice. Perhaps better time management skills are in order?  Perhaps re-prioritizing your to-do list will help? When all else fails, small business owners might want to consider outsourcing their social media marketing initiatives.

Feb 222010
 

I just came back to the land of the living after spending 48 hours straight – literally – trying to get a professional-looking, fully-functioning questionnaire on my website. I wasn't happy with the template form I was using so I made the conscious decision to change it.  Little did I know what I had in store for me.

For those who are not techno-morons like I am, this could probably be accomplished in 15 minutes, but for those technically-challenged folk like myself, it might have been easier to figure out the meaning of life.

I would be remiss if I didn't give a special thanks to my friend Gary from Australia (we met on Gather, a social networking site) who helped me brainstorm ideas for more creative content (through the use of Skype) as well as taking a lot of his own time to come up with nice design styles.  And of course, my boyfriend, David, who tolerated my being attached to my keyboard for the entire weekend, listened to me speak through clenched teeth, and stayed up all night with me trying to figure out PHP, HTML, SQL, etc – all with a loving smile on his face. And, most importantly, he is the one who found the solution.

This brings me to my point of this post. There is an answer for anyone who might find themselves in a similar situation. It is called FormBreeze and it is a lifesaver for those of us who don't know the difference between PHP, SQL, and ABC.  FormBreeze's slogan is "Now it's a breeze to get forms working on your website! Getting web forms to work as easy as 1-2-3."

 Yes, if you find it immediately and don't waste precious time trying different alternatives. Yes, if you are a little more computer-literate than I am, and yes if you read it thoroughly the FIRST time.

But, even if you make all the mistakes I did, using FormBreeze can help you create and utilize professional forms for your website. They offer a 10-day free trial and the annual cost is very reasonable should you decide to purchase it at $79/year. There is also an option to pay $7.95/month but if you want to save money – the annual cost is better.

I hope that my experience doing everything wrong and backwards can help you should you have a need for a form builder.  And, my experience also lends credence to one of the values of social networking.

How else could someone from New York meet a man in Australia, speak to him for free and get such valuable help?

Feb 192010
 

There is a common theme running through all effective marketing – that is perception vs reality.

It applies to your branding (the message you are trying to relay vs the perception of the message), your client's needs (what they really want vs what you think they want) and your website (how you want it to look and how it is perceived in different browsers by your visitors).

Google Labs has a neat tool called Google Browser Size Tool which allows you to view and rate your website from your visitor's perception.

For more information, check out Keep your Marketing Tool Small & Narrow.

Feb 182010
 

How important is your reputation to you?

As a small business owner, it should be extremely important. We tend to forget that anything and everything we “say” on the Internet is searchable.

With the advent of all the social media marketing tracking tools and the new social media search engine functionality, your word is  now broadcasted across the world wide web.

Don’t forget that even a comment you might write on someone’s blog post or in a forum, can be found if someone does a search by your name.

As a small business owner, you want to be sure that anything you do on the Internet is how you want to be perceived by your customers and your potential customers.

Sure there will be times when being diplomatic might be difficult – but before you respond, remember your response has a direct influence on your reputation so remember to use tact and be professional, even in light of a negative comment about your brand.