Apr 262011
 

Did You Know that Elephants are More Intelligent than Humans?Elephant

Yup, that is what the scientists tell us.

The elephant brain is denser than the human’s, and the temporal lobes, associated with memory, are more developed than in humans. Elephant’s lobes also have more foldings, so that they can store more information. That’s why elephants have excellent memory.” (source). So here is the question, what has a better memory, the elephant or the Internet?

This post is actually following up on a comment by Rick Lelchuk about personal responsibility and how the onus of this responsibility falls on the individual. He used the memory of the Internet as an example, meaning if someone uses bad judgment once and blurts out something online without thinking of the long and far-reaching consequences of this action, it will haunt them for a very long time – because the Internet remembers.

I have heard of many specific examples where people are suffering from these unwanted consequences of “bad” Internet behavior – some not even by choice. One woman in particular was mentioned in an article about a scandalous case when she actually had nothing to do with the case; she came on the scene after the incident. This is actually not an example of personal responsibility, as she had nothing to do with it, but it is a good example of the very long memory of the Internet. Her name still appears on the first page in Google, and although it doesn’t say anything negative about her, we all know about “guilt by association”. Couple that with the fact that many people don’t read beyond the first paragraph or so and tend to make judgments based on perhaps only half of the facts. How many times have you heard someone say, “I read a review about such-and-such and it proves the product (or service) is crappy’, yet if you check out the same review, you might often find the second, third, fourth, etc. reviews are actually positive?

Take another example of someone losing their cool online and acting unprofessionally – as we have all seen. This person’s comment will be showing up in Google for a lot longer than he or she will appreciate – no doubt. There are reputation management companies out there specifically for the purposes of managing and/or helping re-build business’ reputation. Have you seen examples of people saying something online that has left its mark on their reputation? No names please :)

Mar 252010
 

who are you?The most important question a small business owner needs to be able to answer is “who are you”? Yet this is often the most difficult question to answer.

The next question you need to be able to answer is “why should I care”? In other words, what can YOU do for ME.? That is the bottom line – period!

How you define yourself is your brand. Your branding strategy includes your company’s name, logo, website, and social media tools.

How your brand is perceived by your potential customers will define your reputation. Your branding strategy and reputation will be the key determining factors in your success.

Don’t jump into the internet or any marketing initiatives without a PLAN! If you proceed without a marketing strategy, you will more than likely end up lost on the World Wide Web in social media frenzy and your brand will be lost to your potential customers.

Marketing is no different than other important areas of our personal lives. You don’t just live day-by-day in the hopes that someone is going to knock on your door and hand you money to pay your bills. That is assuming you have a door and a home. Doctors don’t go to sleep one night and wake up the next day an MD. They plan their future by attending medical school, going through their residency and then they can start practicing medicine.

Give your business a fighting chance by giving it the same considerations you would other important areas of your life and P -L-A-N!

America’s Best Business Practices gives some very valuable suggestions on what areas to consider when developing your marketing plan in Four Steps to a Successful Marketing Plan.

Mar 212010
 

oopsWhat exactly is PR? It is pretty much what it sounds like "public relations". It is what the public knows about a company. It is the company's reputation.

Some companies have dedicated PR departments to handle all their PR needs. Many small business owners don't have the resources and handle their own PR.

No matter who is handling your PR, there are 2 pretty basic things to keep in mind. Those would be 1) Don't insult your customers and 2) mind your social manners and present yourself and your company in a professional way that is respectful of the public.

Nestle didn't keep those basic things in mind recently when they made a request to their Facebook fans simply asking them not to use an altered version of the company logo as their profile pic or they would delete their comments. Nestle's fans were not too pleased and expressed their displeasure openly and immediately.

The powers that be at Nestle who handle their social media sites, at least their Facebook fan page, didn't react very positively or politely to their fans' reactions.

Check it out for yourself at Nestle's Facebook Page: How a Company Can Really Screw Up Social Media and let us know what you think of how Nestle handled the situation and what you think the backlash might be.

Mar 202010
 
Mar 202010
 

branding"You are your brand" is my all-time favorite subject.

John Antonios in his article Personal Branding – The 10 Commandments, discusses the importance of providing quality and value to others as part of your personal branding process.

It is an article well worth the read.

Mar 182010
 

There are TONS of social networking sites on the web – so many that it can make one's head spin trying to keep up with them all. After being on each one for a bit, you can see which ones are the best fit for your specific needs and focus your attentions on those that add the most value.

You probably notice that some of the networks are wrought with people sending you emails about how you can earn 6 figures in 5-minutes. If this were true, why would any of us be working this hard trying to make a buck?

Then there are those that no matter what you do or how much you try to engage others by visiting their profiles and commenting on their posts, you just don't see the reciprocity. Like I said, put your energies where you will see the best return.

With that said, why are you networking? Are you a professional who is trying to get business?  If so, be sure you don’t forget what your ultimate goal is – to make a sale.

It has been said that direct selling is frowned upon in the social spheres and this might be true. However, without a plan on how you are going to follow-up your networking with steps towards getting more customers, you will just find yourself spinning and stuck in the social network black hole.

Don’t get caught in the “numbers game”. Keep your eye on the target! Networking vs Selling? Selling is more lucrative by Michael Schuett discusses why as professionals, we shouldn’t forget about what our goal is when we network.  Read Michael’s article here.

Mar 172010
 

elevatorIf you had to explain what your business does to someone else in the amount of time you spend with them in an elevator, what would you say? 

 

It is sometimes difficult for small business owners to be able to summarize exactly what they do in a few short sentences that also differentiates them from their competition. 

 

B2B PR: Marketing Your Business in a Sentence explains nicely how important this is.

Mar 082010
 

marketingThe marketing function within any business, especially small businesses, is probably one of the most important areas to pay attention to, yet it is often the most over-looked one. Why is it often overlooked? In small businesses there are usually only a few people who have the responsibility for the whole business.  Sometimes it is only one person, if they are the sole proprietor. As marketing is not sales, some might focus their energies on trying to get more sales but this can be a costly mistake.

Marketing supports sales in that its purpose is to get your message in front of those who are in the position to benefit from it. In other words, marketing serves to promote your brand to potential customers.  There are so many possible marketing avenues that one can pursue, thereby making it crucial for the small business owner to seriously consider the pros and cons of all the available options before taking the plunge into any particular marketing initiative.

As time and resources are at a premium for the small business owner, it is important to:  

Analyze: What are you currently doing?

Evaluate:  How is it working?

Compare: What are your competitors doing?

Strategize: Which marketing initiatives will bring you the most bang for your buck?

It is easy to get hung up in the technical and marketing jargon of today like SEO, PPC, social media marketing, etc., but if you take a look at your marketing strategy in basic, simple steps, what might normally be considered an overwhelming task, will become easier to get a handle on and move forward towards increased productivity.

What problem does your product/service solve?

Where are the people who need that problem solved located?

How will you communicate to these people that your product/service will solve their problem?

How can you create trust for your brand, invite participation and engagement with those whose problem you are going to solve?

What can you do to inspire customer loyalty and retain those customers you do get?

The above section is the 101 part of marketing. When you sit down to answer these questions, you will have gone beyond the introductory class level and entered graduate school.

Sometimes consumers might not realize they have a problem that needs to be solved.  Creative marketing will create the need.  A perfect example of creative marketing where there was no need is the Pet Rock.  Who on earth needed a Pet Rock? Anyone could have gone into their backyard or to the nearest park and had their choice of dozens of rocks without having to pay for them. But Gary Dahl, the creator of the Pet Rock, convinced consumers otherwise. (Pet Rock That Made Man a Multi-Millionaire in 6 Months Lives On)

Where these people are located will take some time to answer. You will need to identify your target market as local, national, international, a mixture of all of them or all three. If local only, you will want to put forth a lot of effort in local marketing both on and offline.  Consider joining local small business groups for more exposure and take advantage of the free online local advertising sites like Merchant Circle and Google Local. For national and international, the Internet is how you are going to find out where your potential customers are hanging out. Check out your niche social networking sites, forums and industry groups for starters.

How you communicate your message will be the strategy you devise after you analyze, evaluate, and compare.

The way to create trust is to establish yourself as your industry expert and deliver honest and consistent messages.

Inspiring customer loyalty and retention will be directly correlated with how you address your customer service issues. If you are responsive to your customers’ needs, listen to their concerns and show appreciation for their patronage, you will be on the right path to success.

Mar 062010
 

With so many things to do on the web these days and so many social sites to participate in – it is easy to loose track of what you are doing and where. 

 

Why LinkedIn Groups Managers need to pay attention to their groups illustrates the importance of paying attention particularly if you are running a group.

 

Check out these extremely inappropriate and unprofessional comments on a Linkedin group.

Mar 022010
 

You ARE Your Brand

If you are a small business owner, what you do on the Internet, even from a personal perspective, helps form potential customer’s opinion about your brand.

If you are a high school junior or senior who plans to attend college after graduation, your comments and status updates on sites like Facebook are part of your personal brand.

If you are looking for employment, what you say on social networking sites is easily accessible to potential employers. How you are perceived on the web is directly correlated to how you present yourself. However, how you are perceived might not necessarily reflect your intentions.

Perception is in the eye of the perceiver. Read  Social Networking: You Are Your Brand.